Not merely lip service, data privacy and protection is of central importance at CHANNOINE and we handle your data with commensurate care. Your order and address information is saved and used for processing transactions and for our own customer service purposes – to the extent that this meets statutory requirements without your express consent.

Our data protection practices are in accord with the European Union’s General Data Protection Regulation.

  1. Personal data is only collected, processed and/or used insofar as the customer has given consent by placing a binding order or the relevant statutory regulations pertaining specifically to telemedia mandate or authorize this. The customer may withdraw consent at any time with future effect.

  2. Data provided by the customer with the submission of an order are transmitted in encrypted form and stored electronically. In addition, CHANNOINE employees are bound to continually maintain data secrecy.

  3. As a general rule, customer data is not passed on to third parties. Exceptions are the transfer of data by CHANNOINE to third parties contracted for the technical processing of orders and/or execution of deliveries, e.g., postal or package services, insofar as this is required for goods to be delivered.

  4. Access data is stored for each file request in the Web Shop. The aforementioned stored data are used solely for statistical purposes; neither the information nor excerpts of it are passed to third parties.

  5. When files are retrieved on the website, data are saved on the computer of the customer in so-called “session” and “persistent” cookies. This makes operating the website faster and more convenient for the customer. If the customer denies accepting cookies it may limit user-friendliness, however purchases can still be made when cookies are not accepted.

  6. Our website is equipped with a tracking tool that collects and saves data for marketing and optimization purposes. From this collected data, user profiles are created under a pseudonym. We use Google Analytics as a tracking tool on our website (see more information below).

  7. Within the scope of what is statutorily permitted and taking into account the interests that are worthy of protection, an exchange of data may take place for the purpose of credit assessment. The data is handled in strict confidentiality and in accordance with statutory regulations.

  8. Upon request, we shall disclose the data saved under your name and pseudonym to you at no charge. If you desire this information, please contact our customer service department. We are also obliged to rectify, block or erase your stored data if so requested.


Cookies – what are they?

A "cookie" is a small file transferred by CHANNOINE to your computer when you visit our Website. A cookie can only contain information that we send to your computer, and it cannot be used to read private data off your system. If you accept cookies on our website we will not have access to your personal information, but with the help of cookies we can provide you with faster and more targeted service. 
In order to use all functions on our Website or Web Shop, you will need to enable cookies for your PC or device in the security settings of your browser.

The use of cookies is commonplace on the Internet, and it enhances your online experience by allowing you to navigate websites faster. For example, when cookies are enabled, you will be able to directly access recently viewed products and then find them again more easily. 

You can stop cookies from being saved to your device by setting your browser software accordingly. However, we must point out that you may not be able to use all the features on our Website if you do this. In addition, you can prevent the information generated by the cookie regarding your use of the website (incl. your IP address) from being collected by Google, as well as the further processing of this information through Google, by downloading and installing the available browser plug-in. This “rejection” applies as long as you do not delete the cookie.

Google Analytics

CHANNOINE Websites use a tracking tool that collects and saves data for marketing and optimization purposes. For this, we use Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses so-called “cookies” – text files that are saved to your computer to enable an analysis of your use of the Website. The information generated by cookies regarding your use of this Website is usually transferred by Google Analytics to a Google server in the USA, where it is saved. Before that, however, your IP address will be shortened (anonymized) by Google within the member countries of the European Union and other countries which are contracting parties to the Agreement on the European Economic Area.

We use Google Analytics with the extension “_anonymizeIp()” to shorten the IP addresses collected by Google. This measure is intended to prevent Google from being able to combine IP addresses with personal data. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. On behalf of the operator of this Website, Google will use the information to evaluate your use of the Website, to compile reports on Website activity and to provide other services related to website and Internet usage on behalf of the Website operator. The IP address that your browser conveys within the scope of Google Analytics will not be combined with other Google data.

Without your explicit consent, we shall not use the tracking tools to:

  • collect personal data
  • transfer data to third-party providers and marketing platforms
  • combine such data with your private data (name, address, etc.)

Further information is available at: Allgemeine Informationen zu Google Analytics und Datenschutz.

By using this website, you consent to the processing of data collected about you by Google in the manner and for the purpose described above.