The consumer* has the right of withdrawal in accordance with the “Distance and Off-Premises Transactions Act” (Fern- und Auswärtsgeschäfte-Gesetz, hereafter “FAGG”). The following instruction explains the requirements and effects of withdrawing from an order:

*A consumer is any natural person who enters into a transaction for a purpose that cannot be attributed to the person’s commercial or self-employed activity.

 

Withdrawal Instruction

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving a reason. The withdrawal period is 14 days from the date that you, or a representative named by you and who is not the carrier, take physical possession of the goods.

To exercise your right of withdrawal, you must clearly indicate to us (e.g., by letter, fax or e-mail) your decision to withdraw from this contract. You may use the attached sample form to do this, but it is not a requirement.

Withdrawal notification from Austria an Germany shall be sent to:

CBS CHANNOINE Business Systems GmbH 
Michael-Walz-Gasse 15
Postfach 200
5017 Salzburg
AUSTRIA
Fax: +43 662 4472 309 (from AUSTRIA), +49 8654 48 59 57 (from GERMANY)
E-Mail: service@channoine.com

Withdrawal notification from Switzerland shall be sent to:

CHANNOINE COSMETICS AG
Austraße 73
Postfach Nr. 1
9490 Vaduz
LIECHTENSTEIN
Fax: +423 399 42 01
E-Mail: service@channoine.com

To remain in compliance with the withdrawal deadline, it is sufficient to send your notice of withdrawal prior to expiration of the withdrawal period.

Effects of Withdrawing

If you withdraw from this contract, we shall refund to you all payments that we have received from you including the delivery costs (with the exception of additional costs resulting from your choosing a form of delivery other than the standard, least expensive delivery offered by us) promptly and no later than within 14 days from the date on which we received your notice of withdrawal from this contract. For such repayment, we shall use the same payment method that you used for the original transaction, unless we explicitly agree otherwise with you; under no circumstances will you be charged any fees as a result of such repayment.

We may refuse repayment until we have received the goods from you or until you have submitted proof that you have sent the returned goods, depending on which is sooner.

CHANNOINE exercises the right under the FAGG to not assume the shipping costs for returned goods. The immediate return delivery costs shall be assumed by you. Goods capable of being sent as a package are always returned at one’s own risk.

For returns, CHANNOINE provides every customer with a prepared return delivery form and return address labels. To ensure a fast and trouble-free return transaction for your order, notify us online of your decision to withdraw under MY ACCOUNT – Order Overview and use the forms provided by CHANNOINE, which you can conveniently download in your online customer account after completing the withdrawal notification.

The goods shall be sent back to us promptly, and in no case later than 14 days from the date you notified us of withdrawing from this contract, to the proper address as follows:

Please address all returns from AUSTRIA to:

CBS CHANNOINE Business Systems GmbH
Michael-Walz-Gasse 15
5017 Salzburg
AUSTRIA

Please address all returns from GERMANY to:

CBS CHANNOINE Business Systems GmbH
c/o K45090 LogoiX
Wasserburger Strasse 50a
83395 Freilassing
GERMANY

Please address all returns from SWITZERLAND to:

CHANNOINE COSMETICS AG
Postfach 1
9490 Vaduz
LIECHTENSTEIN

To comply with the withdrawal deadline, return goods must be shipped prior to expiration of the
14-day withdrawal period.

Exceptions to the Right of Withdrawal

With respect to statutory exceptions to the right of withdrawal, CHANNOINE applies the following exception:

“Sealed goods that are not suitable for return due to health protection or hygiene reasons if the seal has been removed after delivery.”

END of Withdrawal Instruction

WITHDRAWAL FORM TEMPLATE:

[If you would like to withdraw the purchase contract, please complete the following form and return it to the contact details.]

To

[regarding GERMANY or AUSTRIA*]

CBS CHANNOINE Business Systems GmbH
Michael-Walz-Gasse 15
Postfach 200
5017 Salzburg
AUSTRIA
Fax: +43 662 4472 309 (from AUSTRIA), +49 8654 48 59 57 (from GERMANY)
E-Mail: service@channoine.com

[regarding SWITZERLAND*]

CHANNOINE COSMETICS AG
Austraße 73
Postfach Nr. 1
9490 Vaduz
LIECHTENSTEIN
Fax: +423 399 42 01
E-Mail: service@channoine.com

I withdraw the purchase agreement to the following goods:

 

  1. ......................................................................

  2. ......................................................................

  3. ......................................................................

  4. ......................................................................

  5. ......................................................................

 
................................................................................
ordered [*]/received [*]

 

 

 

 

................................................................................
buyer name and adress

 

................................................................................
buyer signature

 

................................................................................
date

[*] cross out incorrect data